Co-Partner
Opening Hrs
09:30 AM to 07:30 PM (Mon - Sat)
Refund Policy
Refund Policy
Refund Policy
At DomainsRock (IT Company), we are committed to delivering high-quality software development, website development, mobile application development, hosting, and related technology services. Due to the customized nature of our services, refunds and cancellations are governed by the terms outlined in this Refund and Cancellation Policy.
General Refund Policy
Most of our services involve customized work, consultation, development resources, licensing costs, infrastructure expenses, and project planning. As a result, refunds are generally limited and subject to review based on the status of the project and work completed.
Before Project Commencement
If a cancellation request is received before any work has commenced, a refund may be considered after deducting administrative, consultation, processing, payment gateway, and other applicable charges incurred by DomainsRock (IT Company).
After Project Commencement
Once project work has commenced, refunds shall be evaluated based on:
- Project planning and analysis completed.
- Development work already performed.
- Resources allocated to the project.
- Third-party expenses incurred.
- Licenses, subscriptions, domains, hosting, or infrastructure purchased.
Non-Refundable Items
The following items are non-refundable under all circumstances:
- Domain Registration Fees.
- Web Hosting Charges.
- Cloud Infrastructure Costs.
- SSL Certificates.
- Third-Party Licenses and Software Purchases.
- SMS, Email, WhatsApp, Voice, or API Credits.
- Government Fees, Taxes, and Compliance Charges.
- Payment Gateway Charges and Transaction Fees.
- Consultation and Requirement Analysis Services.
Payment Terms
- Advance payments may be required before project commencement.
- Invoices must be paid according to agreed payment schedules.
- Failure to make payments on time may result in suspension or termination of services.
- Ownership of project deliverables may remain with DomainsRock (IT Company) until full payment has been received.
Project Abandonment
If the client becomes unresponsive or fails to provide required information, approvals, content, credentials, or feedback for a continuous period of thirty (30) days, the project may be marked as abandoned. Payments already made shall become non-refundable, and additional charges may apply if the project is resumed later.
Modifications and Revisions
Revisions included within the agreed project scope shall be provided as specified in the quotation, proposal, or service agreement. Requests beyond the agreed scope may be treated as additional work and billed separately.
Project Delivery and Acceptance
Project deliverables shall be deemed accepted if no written concerns or defect reports are received within seven (7) days of delivery. Requests received after acceptance may be treated as maintenance, support, or enhancement requests.
Chargebacks and Payment Disputes
Clients agree to contact DomainsRock (IT Company) and make reasonable efforts to resolve disputes before initiating chargebacks, payment reversals, or disputes through financial institutions or payment providers.
Refund Processing Timeline
Approved refunds, if any, will generally be processed within fifteen (15) to thirty (30) business days through the original payment method or another mutually agreed method.
Dispute Resolution
In the event of any dispute relating to payments, refunds, or services, both parties agree to first attempt resolution through good-faith discussions. If a resolution cannot be reached, the matter shall be governed by the applicable laws and jurisdiction specified in our Terms and Conditions.
Contact Us
For refund requests, billing concerns, or payment-related inquiries, please contact us through:
Email:
Support:
Email:
Support:
By making a payment to DomainsRock (IT Company), you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.
For Enquiry or Support,
Request Software Demo
24/7 Dedicated Support
Our expert technical support team is available 24/7 to assist you with prompt, effective solutions. We’re committed to providing uninterrupted, high-quality support and maintenance services to ensure your business runs smoothly at all times.
Experienced & Professional Team
Our team is a dynamic blend of young, talented, and highly skilled professionals with extensive experience in custom software development. We deliver secure, scalable, and feature-rich solutions that consistently exceed client expectations.
Tailored Software Development
At DomainsRock (IT Company), we specialize in building fully customized software solutions. Our expert developers craft powerful, scalable, and secure applications that match your exact workflows and user needs.
Proven Track Record
With over 12 years of industry experience, we specialize in crafting advanced custom software solutions. We thrive on innovation and welcome challenges, continuously pushing boundaries to deliver excellence.
